Refund policy
Effective Date: 26th October, 2026
At Ladies’ Corner USA, customer satisfaction is one of our priorities.
We carefully select our merchandise to offer quality, comfort, style, and value. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a fair and transparent return process.
1. Our 14-Day Return Policy
Customers may request a return for eligible physical merchandise within 14 calendar days of receiving their order.
To qualify for a change-of-mind return:
The item must be unused, unworn, and in its original condition.
Original tags, labels, and accessories must be included where applicable.
Original packaging should be included when reasonably possible.
Proof of purchase or an order number must be provided.
Returns must be authorized before items are shipped back.
2. How to Request a Return
To request a return, email sales@ladiescornerusa.com within 14 days of delivery.
Please include your order number, the item you wish to return, and the reason for your request.
Our customer service team will review your request and provide return instructions if your item is eligible.
Once approved, please ship your return within 14 calendar days of receiving the return authorization.
Do not ship merchandise to an address without receiving return instructions.
3. Non-Returnable Items
For hygiene, health, safety, and product-integrity reasons, the following items are generally not eligible for change-of-mind returns:
Opened or used skincare, cosmetics, soaps, and haircare products.
Opened or used supplements and ingestible wellness products.
Worn or used shapewear, waist trainers, undergarments, and intimate apparel.
Personalized or custom-made products.
Items clearly marked “Final Sale” before purchase.
Unopened products in certain categories may qualify for returns when permitted by the product’s specific terms and applicable law.
These exclusions do not apply where a return, refund, or other remedy is required by law, including for defective or incorrectly supplied merchandise.
4. Clothing, Handbags, and Accessories
Eligible clothing, handbags, sunglasses, and accessories may be returned within the 14-day return period.
Returned merchandise must be unused, in its original condition, and accompanied by its original tags and accessories where applicable.
Items damaged through use or alteration after delivery may not qualify for a change-of-mind return.
5. Handmade and Artisan Products
Our handcrafted collections celebrate creativity, tradition, and skilled craftsmanship.
Because many artisan products are individually handmade, slight variations in color, texture, shape, size, or design may occur.
These natural variations are part of the unique character of handmade products and are not necessarily defects.
Eligible unused artisan merchandise may be returned within 14 days unless it was custom-made or clearly identified as final sale.
If an item arrives damaged, defective, or materially different from its description, please contact us for assistance.
6. Damaged, Defective, or Incorrect Merchandise
If you receive damaged, defective, or incorrect merchandise, please contact us as soon as possible, preferably within seven days of delivery.
Provide your order number, a description of the problem, and photographs when available.
We will review the situation and offer an appropriate resolution, which may include a replacement, exchange, or refund.
For verified fulfillment errors or defective merchandise, Ladies’ Corner USA will cover reasonable authorized return shipping costs where applicable.
Nothing in this section limits your statutory consumer rights.
7. Exchanges
We accept exchange requests for eligible merchandise within 14 days of delivery, subject to product availability.
Exchanges may be requested for a different size, color, or eligible alternative product.
Replacement merchandise is generally shipped after the original item has been received and inspected.
If the requested replacement is unavailable, we may offer a refund or another mutually agreed solution.
8. Refund Processing
Once an authorized return is received and inspected, we will notify you of the refund decision.
Approved refunds are generally initiated within 5–10 business days after receipt and inspection.
Refunds are issued to the original payment method whenever possible.
Additional processing time may be required by your bank or payment provider.
Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law or when the return results from an error for which we are responsible.
9. Return Shipping Costs
Customers are generally responsible for return shipping costs on change-of-mind returns.
We recommend using a trackable shipping service.
If the merchandise is defective, damaged upon arrival, or incorrectly supplied, we will provide appropriate return instructions and cover reasonable authorized return shipping costs where applicable.
10. International Returns
International customers may request returns of eligible merchandise within 14 days of delivery, subject to applicable local consumer laws.
Customers are generally responsible for international return shipping costs on change-of-mind returns.
Original international shipping fees, customs duties, import taxes, and related charges are generally nonrefundable by Ladies’ Corner USA unless required by law or caused by an error for which we are responsible.
Customers may contact their local customs authority regarding possible recovery of import duties.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not entered fulfillment or shipping processing.
Once an order has shipped, cancellation may no longer be possible. Eligible merchandise may instead be returned under this policy.
Mandatory cancellation rights under applicable law remain unaffected.
12. Promotional and Final-Sale Items
Products purchased during ordinary promotions may be returned if they meet our return requirements.
Items clearly identified as “Final Sale” before checkout are not eligible for change-of-mind returns.
This restriction does not affect legal remedies for defective, damaged, or incorrectly supplied merchandise.
13. Books and Digital Products Published Through Amazon KDP
Ladies’ Corner USA proudly showcases books and educational publications published through Amazon Kindle Direct Publishing (KDP) under Dr. Isabelle Dos Santos Coaching Academy.
These publications may be available in Kindle eBook, paperback, or hardcover formats.
Purchases Through Amazon
Books featured on Ladies’ Corner USA are sold directly through Amazon.
Customers selecting the “Buy on Amazon” button will be redirected to Amazon to complete their purchases.
Ladies’ Corner USA does not independently process payments for books purchased through Amazon.
Kindle eBook Returns and Refunds
All Kindle eBook purchases are subject to Amazon’s applicable digital-content return, cancellation, and refund policies.
Customers requesting refunds for Kindle eBooks must submit their requests directly through Amazon.
Refund eligibility depends on Amazon’s applicable terms and any mandatory consumer rights.
Paperback and Hardcover Returns
Printed books purchased through Amazon are subject to Amazon’s applicable return and refund policies.
Customers should initiate returns through their Amazon account or contact Amazon Customer Service.
Damaged, Incorrect, or Missing Books
If a customer receives a damaged or incorrect printed book, experiences a missing delivery, or encounters difficulty accessing a Kindle eBook, the customer should contact Amazon Customer Service for assistance.
Amazon is responsible for handling eligible order-related resolutions for purchases completed through its platform.
Ladies’ Corner USA’s Responsibility
Ladies’ Corner USA serves as a promotional platform for these publications.
We do not independently fulfill, accept returns for, or issue refunds for books purchased directly through Amazon.
Our 14-day return policy applies to eligible physical merchandise purchased directly from Ladies’ Corner USA and does not replace Amazon’s policies for Amazon purchases.
For general questions about our book collection or Dr. Isabelle Dos Santos Coaching Academy, please contact sales@ladiescornerusa.com.
14. Customer Rights and Policy Updates
Nothing in this policy limits any non-waivable consumer rights under applicable federal, state, or international laws.
Ladies’ Corner LLC may update this policy as needed. Changes will be published on our website and will apply prospectively, subject to applicable law.
15. Contact Us
For assistance with returns, exchanges, or refunds, please contact:
Ladies’ Corner LLC
Email: sales@ladiescornerusa.com
Phone: +1 (609) 709-0469
Website: www.ladiescornerusa.com
Thank you for shopping with Ladies’ Corner USA. We appreciate your trust and look forward to serving you again!